Manager Global Analytics & Insights

At FedEx, excellent data and insights are at the heart of every good business decision. As a Manager of Digital Product Analytics, you will lead FedEx towards data-driven decision-making that drives business success. In this role, you will lead a team of data professionals in producing digital insights for key audiences, creating meaningful data visualizations, and developing data-driven strategies.

Essential Duties / Responsibilities

• Develop and execute a world-class digital analytics strategy, and execute against it
• Manage and mentor a team of digital data professionals, fostering a culture of thought leadership and actionable insights
• Lead the team in the collection, analysis, and visualization of digital data from multiple sources
• Develop actionable insights and recommendations to improve the effectiveness and revenue of digital products
• Collaborate with cross-functional teams to stakeholders have critical data streams
• Create and maintain best-in-class balanced dashboards and reports, ensuring accuracy and relevance
• Conduct statistical and quantitative analysis, including predictive modeling to drive decision making
• Communicate findings and recommendations to stakeholders through clear and compelling presentations and reports
• Stay updated on the latest analytics tools, trends, and technologies and push to continuously improve processes
• Explore machine learning models to solve critical business problems and optimize processes
• Perform other duties as assigned

Required Qualifications
Knowledge, Skills, and Abilities

• Minimum of 5 years of experience in digital analytics and insights
• Proven leadership skills
• Proficiency in analytics tools like SQL, Adobe Analytics, Power BI, Python, Databricks, and Amplitude.
• Advanced quantitative and statistical skills
• Superior problem-solving skills as well as the ability to act on ideas autonomously
• Excellent communication and leadership skills, with the ability to influence and engage stakeholders at all levels

Preferred Qualifications

• Prior experience leading an insights and analytics team
• Experience with machine learning and AI tools
• Advanced modeling skills
• Experience automating manual data processes
• Strong organization and documentation skills
• Growth and innovation focused for continuous improvement

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.