Digital Analytics Manager

About the Product Analytics & Experimentation Team
The Product Analytics and Experimentation team sits within the Data & Analytics directorate in the Technology department. Our mission is to deliver insightful and actionable data through reporting, analysis, and experimentation; with a focus on establishing best-practice processes and enabling data-driven decision making across all supported product teams. The Tesco Groceries & Clubcard app and store self-checkout tills are amongst the digital products supported by our team.
Everything is underpinned by our continuous drive for the best tools and technology to deliver our vision. We’re driving innovation and transforming our Technology to become the world’s leading e-commerce business.

We need people who share our ambition to deliver for our customers; Passionate and confident people willing to take the initiative and drive us forwards. In return we offer excitement, a great team, an excellent benefit package, and significant career development opportunities.

At Tesco, you’ll find a world-class data environment with the Tesco Analytics Platform – all of our analytics, sales and customer data in one place. Our team offers unparalleled opportunities to gain fantastic big data analytics experience while working extremely closely with the key decision-makers in the business.

You will be responsible for
As the Digital Analytics Manager for Central Europe, you will lead a digital analytics team supporting the digital product team responsible for our CE products: The Groceries Home Shopping, Clubcard and Marcom websites and apps. This role reports into the Head of Analytics for Online Customer Experience, and it is part of the Product Analytics & Experimentation leadership team. The role will be based in our offices in Prague.

Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role’s key responsibilities and measures:

• Owning relationships with digital product teams, helping them define objectives and key results, analysing product releases, defining, and validating hypothesis, and making product recommendations.
• Supporting senior governance forums which monitor performance against objectives.
• Growing the analytics maturity of the team to deliver cutting edge analytical capabilities.
• Enabling our effective participation in cross-disciplinary Analytics & Insight Centres of Expertise, supporting the Building Brilliant Basket value stream.
• Coordinating the application of analysis, design, and modelling techniques to establish, modify or maintain data structures and their associated components.
• Leading development of our productionised user behavioural data in the Tesco Analytics Platform (TAP).
• Leading by example and demonstrating to others the importance of data security and data quality and the need to ensure these are factored into design from the outset.
• Providing advice and guidance to others, using the data structures and associated components, on how to define and build metrics and hierarchies to support decision-making.
• Advising on the appropriate use of data visualisation for different purposes and contexts to satisfy requirements.
• Providing expert advice and guidance to enable the organisation to get maximum value from its data assets.
• Tailoring and framing communications to meet the needs of the audience.
• Building and developing a team and organising them to deliver maximum value.
• Influencing the strategic vision set by senior management.
• Demonstrating great prioritisation skills and decision-making skills in allocating resources to business priorities.
• Nurturing talent, promoting a culture of learning and development, and enabling inspiring career progression plans.
• Being always inclusive, ensuring everyone feels welcome and can be themselves at work without fear of judgement.
• Following our Business Code of Conduct and always acting with integrity and due diligence.
• This role will best suit a leader who is well organised, pragmatic and a lateral thinker with an inquisitive mind who is motivated to make change for the better and, most importantly, puts our customers first.

You’ll need to have demonstrated experience of:

• University degree in a quantitative discipline or relevant experience.
• Excellent English verbal and written communication skills – you must be able to articulate complex concepts to a diverse audience.
• Either managerial positions in analytics or significant coaching experience.
• Able to build solid working relationships with peers and senior leadership.
• Working effectively with multi-disciplinary teams and understanding how to contribute to all phases of the product development lifecycle.
• Commercial awareness.
• Managing change in a dynamic environment.
• Advanced digital analytics.
• Advanced SQL.
• Advanced data architecture.
• Advanced data visualisation.
• Use of Voice of Customer tools to analyse customer feedback.
• Strong collaboration with experimentation teams.
• Customer segmentation and statistical modelling techniques.
• Thinking at a conceptual level across several platforms and channels.

Whats in it for you?
Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career-defining opportunities to all of our colleagues. If you choose to join our business, we will provide you with (for all):

• Up to 20% yearly salary bonus - based on both individual and business performance
• Sick leave Compensation
• 1 extra week of annual leave above your legal entitlement of 4 weeks of annual leave of paid leave to support your well-being and family life
• Pension insurance contribution
• Cafeteria benefit system & Multisport card
• Training and Development Plan, supported by certified training and learning platforms like Udemy, Pluralsight and O’Reilly
• Referral Bonus
• Flexible work time