IT Product Owner - Content & Knowledge Management Strategy

“I want to influence and transform content quality and leverage knowledge to drive process efficiency and employee productivity, foster innovation and support decision-making”

Position Snapshot

• Global IT Hub Milano, Italy
• Nestlé welcomes people with disabilities
• Permanent contract
• Full-time in the Milan HQ with flexibility to work from home
• Bachelor’s degree or higher, preferably computer science and/or experience in a field related to our Content & Knowledge Management Strategy product
• Demonstrated experience in a product based IS/IT organization
• 5+ years experience in IS/IT (e.g. Product Owner, Business Analyst, Project Manager, etc.) on content & knowledge management systems and practices
• Proven track record of implementing content & knowledge strategies
• Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment
• Effective English communication

Position Summary
Our Content Excellence & Discovery Team needs a talented and enthusiastic new IS/IT Product Owner for our Content & Knowledge Management Strategy product.

This product encompasses the design and implementation of a suite of services, standards, frameworks and practices that facilitate efficient content management processes, ensuring that information is accessible, relevant, and aligned with organizational goals. It aims to foster a culture of knowledge sharing, process efficiency, improve collaboration, and enhance decision-making through the effective use of the highest quality content and knowledge resources. It aims also to transform how content is managed across the content lifecycle to reach the highest quality and how knowledge is shared, ensuring that employees have the resources they need to make informed decisions and contribute to the organization's growth and excellence.

A Day in the Life of a Product Owner in Content & Knowledge Management Strategy

• Develop and implement a comprehensive content and knowledge management strategy aligned with Nestlé’s digital transformation goals. Design all the services needed to support the strategy.
• Provides a standardized approach to managing content across various platforms, ensuring consistency and quality.
• Supports the development and management of communities focused on content excellence and knowledge sharing.
• Implements frameworks to measure content and knowledge effectiveness, including key performance indicators (KPIs).
• Offers strategic guidance on content management practices and knowledge sharing methodologies.
• Work closely with internal communications, IT, and business stakeholders to identify content needs and ensure alignment with organizational objectives.
• Continuously seek for opportunities for innovation and improvement in content & knowledge management processes and technologies.
• Establish the product roadmap, manage product backlog, and define projects using Agile project methodologies.
• Establish product governance and ensure compliance by design.
• Establish milestones based on the roadmap & value delivery plan.
• Prepare strategy and communication materials that create a shared understanding of the product, in particular on how we sell it to our internal markets, deliver it, operate it and measure its success.

What else will make you successful?

• Participated and/or led strategic enterprise knowledge management implementations.
• Demonstrated thought leadership on the integration of AI on Content & Knowledge management.
• Expertise in SharePoint as a Content & Knowledge Management Platform.
• Expertise in data/content governance.
• Experience in Change Management activities for Content & Knowledge Management.
• Organization and prioritization skills, with the ability to juggle multiple responsibilities at the same time.
• Excellent communication and collaboration skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders.
• Experience working in a global environment and with virtual teams.
• Strong analytical and quantitative skills, with ability to use data and metrics to drive actions.
• Strong understanding of basic system engineering, information risk and security guidelines, and architecture standards.
• Strong English communication skills applied with different stakeholders based globally.