AI Business Lead

Location: Finland, Sweden, France, Ireland
Department: Operations Customer and Employee Journey
Reports To: Head of the Customer and Employee Journey
Overall Position Summary

As the AI Business Lead, you will lead the transformation of operational processes through the strategic use of data, AI, and intelligent automation. Acting as a business partner to operational teams, your role is to identify inefficiencies, propose data-driven innovations, and ensure successful implementation of scalable, value-creating solutions.

Objective
Your objective: to make our daily operations smarter, faster, and more competitive by aligning automation transformation initiatives with business goals. All in all, strive for our Operations to stay responsive to the ever-changing marketplace, positioning us as a leader in our field. You will be reporting to the Head of Customer and Employee journey and be a key member of the pillar management team.

What You’ll Be Doing
In this dynamic position, you'll serve as a key partner to operational teams, identifying inefficiencies and proposing data-driven innovations that create real value. Your main missions will include:

• Strategic Foresight & Opportunity Mapping: Stay current with global market trends and identify high-value opportunities for AI and predictive analytics. You'll shape transformation roadmaps that align with our business goals.
• Leadership & Influence: Lead the dialogue with stakeholders across the organization, ensuring our AI initiatives are well-articulated and embraced at all levels. You may also have future line management responsibilities, fostering a collaborative environment.
• AI & Data Solution Design: Translate operational challenges into AI-ready use cases. Supervise Proof of Concepts (PoCs) and ensure the ethical implementation of AI practices across all initiatives.
• Program Execution & Value Realization: Act as the business lead for AI transformation projects from inception to delivery. Define clear KPIs, manage external partnerships, and measure the impact of our initiatives.
• Continuous Learning & Innovation Culture: Promote agile working methods and organize learning sessions to keep teams informed about evolving AI trends and practices.

What You’ll Bring
To excel in this role, you’ll need a blend of technical expertise and leadership skills:

• Experience: Several years in leading teams within an international matrix organization, focusing on project management and transformation in data or tech-driven environments.
• Leadership Skills: Strong people management abilities, with a knack for facilitating change and fostering a collaborative atmosphere.
• Business Acumen: A proven track record in translating complex challenges into actionable, impactful solutions.
• Analytical Mindset: Strong analytical skills to conduct feasibility studies and interpret complex business requirements effectively.
• Technical Knowledge: Familiarity with data analytics, process automation, and AI use cases in operations. Experience with tools like Power BI is a plus.
• Communication Skills: Excellent presentation and facilitation skills with the ability to influence stakeholders at all levels.
• Problem-Solving Attitude: A proactive and innovative mindset, capable of navigating ambiguity and managing multiple priorities in a fast-paced environment.

Join us and be a driving force behind our operational excellence! If you're excited about leveraging AI to make our daily operations smarter and more efficient, we want to hear from you. Apply today and help us lead the way in transforming our business through innovation!

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Who We Are
We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection - with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive - offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)